Get in Touch With Us
Whether you have a question about one of our casino reviews, spotted something that needs updating, or want to share feedback about how we cover Australian online gambling — this page explains how to reach us and what happens when you do.
How to Contact Our Team
Email is the best way to get a response from us. Every message is read by a real person, and we aim to reply within two working days. Please write to us at [email protected]
To help us get back to you quickly, let us know the nature of your enquiry in the subject line — a short description like "correction request" or "partnership enquiry" means your message reaches the right person without delay.
What You Can Write to Us About
We receive all kinds of messages and welcome them. The most common reasons readers get in touch include:
- Questions about our reviews — If you are unsure about anything in our casino comparisons, bonus assessments or game coverage, ask us directly. We are happy to clarify.
- Corrections and factual updates — We take accuracy seriously. If something in our content looks out of date — a bonus figure, a licence detail, a payment method — please flag it and we will investigate promptly.
- Content suggestions — Thinking about a casino or topic you would like us to cover? Reader input genuinely shapes what we research next.
- Partnership and commercial enquiries — If you represent a casino operator or a related business and want to understand how our site works, introduce yourself and outline your enquiry. We will respond through our editorial team.
- Responsible gambling concerns — If you or someone close to you is experiencing difficulties related to gambling, please mention this in your message. We will point you to appropriate Australian support services, including the National Gambling Helpline.
- General feedback — Positive or critical, we read it all. If our site helped you make a more informed decision, or if something fell short of what you needed, we want to hear about it.
What Happens After You Send a Message
Your message goes directly to our editorial team, not an automated inbox. We do not use chatbots or templated holding replies as a substitute for a genuine response. Someone will read what you wrote and reply accordingly.
Our usual turnaround is two working days, though during busier periods — particularly when we are updating reviews ahead of major changes across Australian-facing casino sites — it may take a little longer. We will always follow up.
About the Site and Who Runs It
Online Casinos Australia is an independent comparison and review site covering offshore casino operators available to Australian players. Our editorial team — led by Tristan Fogarty — researches and verifies casino licences, bonus terms, payment options, game libraries and mobile compatibility so that readers can compare their options in one place.
Our rankings are based on editorial assessment. Commission arrangements with operators do not determine a casino's position in our comparisons — that is decided by the criteria our team applies consistently across every review. If you have questions about how we assess and rank casinos, we are happy to explain our process.
A Note on Responsible Gambling
All casino operators reviewed on this site are offshore platforms. Australian players should be aware that online gambling carries real financial risk, and that help is available if it becomes a problem. The National Gambling Helpline can be reached on 1800 858 858, and further support is available through Gambling Help Online at gamblinghelponline.org.au. If your enquiry touches on responsible gambling in any way, please say so in your message and we will respond with care.
Editorial Independence
Our content — including reviews of casinos such as VegasNow, LuckyOnes and CrazyTower — is produced independently of the operators we cover. Ratings reflect our own assessment of each platform against a consistent set of criteria: licence standing, bonus value and terms, game range, payment options and customer support. Operators cannot pay to improve their rating or ranking.
If you believe a review contains a material error or misrepresents an operator's current offering, email us with the details. We investigate every substantiated correction request and update our content when warranted.
Staying Accurate in a Fast-Moving Market
The Australian online casino landscape changes regularly — bonus structures shift, new payment options arrive, and licence details are updated. We review our content on an ongoing basis, but readers are often the first to notice when something has changed. If you spot a discrepancy between what we publish and what a casino currently offers, a quick email helps us keep information current for everyone.
We look forward to hearing from you.